You bought EA SPORTS FC 27 (often searched for as "FIFA 27") or FC Points on PC and want a refund, but EA's tool turns the request down or you don't know who to contact. The rules mainly depend on where you made the purchase and when you first launched the game. This guide follows the refund policy published by EA Help, listed at the end of the topic and checked on October 27, 2026. It does not replace the terms shown when you make your request.
Problem
- EA's Refund Tool does not list EA SPORTS FC 27 or says it is not eligible.
- EA SPORTS FC 27 was bought on Steam, Epic Games or a console, and EA won't handle the request.
- You want to cancel an FC Points purchase.
- A pre-order needs to be cancelled before release.
What EA says
| Situation | Rule stated by EA |
|---|---|
| Full game bought on the EA app or EA.com (PC or Mac) | Refundable within 24 hours after you first launch it, or within 14 days of purchase if you haven't launched it |
| Pre-order | Refundable any time before the release date |
| New game bought within 30 days of release and unplayable for technical reasons within EA's control (servers, bugs) | Request possible within 72 hours after first launch instead of 24 |
| Bought on Steam, Epic, PlayStation, Xbox, Nintendo or from a retailer | EA can't refund it: see the retailer's policy |
| Premium currency bundle bought in-game (EA app) or on EA.com | Can be cancelled within 14 days if all the currency from the bundle can be removed from your balance and the bundle was a standalone purchase; request through EA |
| Premium currency bundled with an edition or earned in game | Not refundable |
| Editions that include virtual currency or content packs | Some are excluded from the EA refund policy |
| Downloadable content (DLC) bought separately | Not refundable |
| Same game | Two refunds at most |
Prerequisites
- Know where you made the purchase: the EA app or EA.com, or another store.
- Have access to the EA Account that placed the order.
- Know the purchase date and whether you already launched the game.
Step 1: Find out which store has to refund you
When to use it: before making any request, to know who to contact.
Suggested solution
- If EA SPORTS FC 27 or the FC Points were bought in the EA app or on EA.com, go to step 2.
- If they were bought on Steam, the request goes through Steam: see the Steam Refunds page.
- For Epic Games, PlayStation, Xbox, Nintendo or a physical retailer, check their refund policy and contact them directly, as EA advises.
Expected result: you know whether the request belongs with EA or another store.
Step 2: Request a game refund with EA's tool
When to use it: EA SPORTS FC 27 was bought on the EA app or EA.com and you are within the time limits in the table.
Suggested solution
- Open EA's Refund Tool and log in to your EA Account.
- Find and select EA SPORTS FC 27.
- Select the reason for your request, then confirm your refund payment method.
- Select Confirm and submit.
- Other route: in the Payment and Wallet tab of your EA Account, select Order history, click the + symbol next to the game, then Request a refund under the Status column.
Expected result: the refund status appears next to the game and you receive a confirmation email.
Step 3: Cancel an FC Points purchase
When to use it: you bought an FC Points bundle in EA SPORTS FC 27 (through the EA app) or on EA.com less than 14 days ago.
Suggested solution
- Make sure you haven't spent any of the bundle's FC Points: EA requires that all the currency from the bundle can be removed from your balance.
- Make sure the bundle was bought on its own, not together with a game edition.
- Contact EA Help to request the refund: the self-service tool covers games, and EA says to contact them for eligible premium currency bundles.
- If your FC Points simply don't show up after buying them, first see FC Points missing after purchase in EA SPORTS FC 27 on PC: find them.
Expected result: a cancellation request is open with EA.
Step 4: Track the request and prepare the Client_log file
When to use it: the request has been sent, or EA asks you to prove your eligibility.
Suggested solution
- Track the status in Payment and Wallet > Order history. The Refund Tool also shows up to 30 days of refund history.
- If EA Help asks for it, get the Client_log file: press Windows + R, type %AppData%, click OK, select AppData in the address bar, then open Local > EA Desktop > Logs.
- Send this file only to EA Help, never on a forum.
Expected result: the request moves forward, and EA has what it needs to check eligibility.
Step 5: Don't file a chargeback without contacting EA
When to use it: you believe you are entitled to a refund that hasn't arrived.
Suggested solution
- Contact EA Help first, as EA asks.
- EA warns that a chargeback with your bank for a purchase outside its refund policy may lead to your EA Account being locked or restricted, or the charged-back content being removed.
- In the EU, EA says you can use your right of withdrawal within 14 days of purchase if you haven't launched the game. This right is lost for content that is entitled immediately, such as in-game currency.
Expected result: the request is handled without risk to your EA Account.
Final check
- ☐ The store where you bought it has been identified (EA or another).
- ☐ The request was made within EA's time limits.
- ☐ None of the bundle's FC Points were spent.
- ☐ The status was tracked in your order history.
How to avoid this in the future
- If a child plays the game, set a spending limit: see FC Points purchase limit missing in EA SPORTS FC 27: enable Playtime.
- Avoid non-refundable payment methods: EA lists carrier billing, prepaid cards such as PaySafeCard and some third-party payment providers.
Sources
- EA Help: How to get a refund for EA content
- EA Help: Refund Tool
Still having the problem?
Reply to this topic with:
- Where you bought it (EA app, EA.com, Steam, Epic Games, console) and what you bought (game, edition, FC Points).
- The message shown by the Refund Tool.
- The steps you already tried.
Never post your email address, EA ID, an order number or your bank details.