Freezes, display glitches, disconnections or failed matchmaking in EA SPORTS FC 27 (sometimes searched for as "FIFA 27") can come from the game's data files. According to EA Help, EA SPORTS FC uses files that are regularly updated and redownloaded in the background while you play; if they are damaged, EA recommends deleting them from the game menu. This procedure is done in the game, on PC as well as on console, and does not touch the installation files.
Warning: the list also contains your Career saves, which are neither redownloaded nor restorable. Read step 2 before deleting anything.
Problem
- The game freezes or glitches, while the rest of the PC or console works normally.
- Repeated disconnections or matchmaking problems.
- Audio or visual glitches: flickering, display glitches, loss of sound.
Before you start: pick the right guide
| Situation | Suitable path |
|---|---|
| The game launches and you reach the main menu | This guide |
| The game won't start on PC, with an EA Javelin anticheat message | EA Javelin anticheat error on EA SPORTS FC 27 PC |
| Ping, packet loss or jitter icons during online matches | Lag and high ping online in EA SPORTS FC 27 on PC |
Deleting the files as described here requires access to the game menu. If the game won't open, it does not apply.
Step 1: open the game's file list
Suggested solution
- Launch EA SPORTS FC 27 and sign in to your profile.
- Go to Customise > Profile > Delete.
Expected result: the game's file list is displayed.
Step 2: delete the right files
When to use it: freezes, glitches, disconnections or matchmaking problems.
Suggested solution
- Delete all files except:
- Online Profiles;
- files with Career in the name: these are your Career saves. EA states that they won't be redownloaded and can't be restored;
- Personal Settings 1, except in the specific case described in step 3.
- Log out of the game, then relaunch it.
Expected result: the deleted files are redownloaded and the problems no longer occur.
Never delete a file containing "Career" if you want to keep your Career: there is no way back.
Step 3: persistent audio or visual glitches
When to use it: only if flickering, display glitches or loss of sound continue after step 2.
Suggested solution
- Go back to Customise > Profile > Delete.
- Delete Personal Settings 1.
- Relaunch the game and redo your settings.
What you lose: according to EA, your Skill Game progress and your custom controller layout. Write down your settings before deleting this file, or don't delete it if you don't want to redo them.
Expected result: the audio or visual glitches go away.
If the problem continues
Deleting the files did not solve the problem in this case. Note:
- exactly when the problem occurs (menu, offline match, online match, specific mode);
- whether it affects all modes or only one;
- the exact error message, if there is one.
EA's article then suggests contacting customer support ("Contact us" button at the bottom of the source page).
Final check
- ☐ Online Profiles and "Career" files were kept.
- ☐ The game was closed and relaunched after the deletion.
- ☐ The problem was tested in the mode where it appeared.
Sources
Still having the problem?
Reply to this topic with:
- The platform (EA app, Steam, Epic Games Store or console).
- The type of problem (freeze, display glitch, sound, disconnection, matchmaking) and the mode concerned.
- The files you deleted.
Do not post your EA ID, your email address or your password.