EA SPORTS FC 27 shows an age check message, and since then buying Packs with FC Points or using text and voice chat is blocked. EA ties this check to Brazil's ECA Digital Law, in effect since March 2026: for now it only applies to players in Brazil. EA also states, however, that an age check may be triggered if you are travelling or using a VPN. This guide follows the EA Help articles listed at the end of the topic, checked on October 27, 2026 (both pages are in English, including on the French version of the help site).
Problem
- An age check message appears when launching EA SPORTS FC 27.
- Buying Packs, the Season Pass or the Premium Pass with FC Points is disabled.
- Text chat and voice chat no longer work.
- The check fails or times out without a clear message.
What EA says
| Point | Rule stated by EA |
|---|---|
| Players affected | Players in Brazil, and only for affected games; the check may also be triggered when travelling or using a VPN |
| Features limited to 18+ in EA SPORTS FC 27 | Buying Packs, the Season Pass or the Premium Pass with FC Points; text and voice chat |
| Account required | An EA Account linked to the platform account |
| Skipping the check | Possible: the game continues without the age-restricted features |
| Coming back later | In-game Preferences menu > Age Check |
| Once your age is confirmed | "Adult" label under Date of birth in the EA Account information, valid across all supported platforms and games |
Prerequisites
- Have an EA Account linked to your platform account (PlayStation, Xbox, Steam, etc.).
- Be 18 or older: parental consent does not turn a child account into an adult account, EA states.
- For the ID method: an official ID in your name, showing your date of birth.
Step 1: check why the request appears
When to use it: you are not playing in Brazil and did not expect this check.
Suggested solution
- If you use a VPN, turn it off, then restart EA SPORTS FC 27: EA states that a VPN can trigger an age check.
- If you are travelling, note that EA mentions the same effect.
- If the request comes back while you play from home without a VPN, go to step 2.
Expected result: either the request goes away, or you know it does apply to your account.
Step 2: confirm your age from EA SPORTS FC 27
When to use it: the age check applies to your account and you are 18 or older.
Suggested solution
- Open EA SPORTS FC 27 and carefully read the age check message.
- On console, scan the QR code or go to start.ea.com on another device, then enter the unique code shown on screen.
- Select "Start" and follow the on-screen instructions.
- Once your age is confirmed, select "Continue".
- If you skipped the check, come back to it from the in-game Preferences menu > Age Check.
Expected result: buying Packs, the Season Pass and the Premium Pass with FC Points, as well as chat, are available again.
Step 3: check the EA Account status
When to use it: the check seems to have worked, but the features are still blocked.
Suggested solution
- Sign in to your EA Account information.
- Check that the "Adult" label appears under the date of birth.
- If it does not, run the check again: EA may ask for a new confirmation after a change of date of birth, a compromised or recently recovered account, an expired check method, conflicting info (parental controls, device data), a different confirmed age on another platform, an account merge or an update to its policy.
Expected result: the "Adult" label is shown and the adult-only features are active.
Step 4: fix a failed or timed-out check
When to use it: the check fails although you are over 18, or it times out without a clear message.
Suggested solution
- Try a different check method.
- Check that your name and date of birth match your legal ID.
- Take a clear photo, neither blurry nor cropped. For a passport, scan the photo page only; for other IDs, include both front and back.
- For a timeout or an error without details: wait a few minutes, make sure your connection is stable, switch from mobile data to Wi-Fi, or complete the check from a desktop browser at start.ea.com.
- EA states that you may be switched from a low-friction method (like a facial scan) to a high-friction method (like uploading ID) if your previous attempt was not enough.
- If you are still stuck, see the KWS support page given by EA.
Expected result: the check succeeds and the EA Account is confirmed as adult.
Final check
- ☐ No VPN is active while playing.
- ☐ The EA Account is linked to the platform account.
- ☐ The check was completed up to "Continue".
- ☐ The "Adult" label appears in the EA Account information.
Sources
- EA Help: How Brazil's ECA Law affects EA SPORTS FC titles
- EA Help: How to check your age in EA games
- EA Help: How parental controls affect child accounts
Still having the problem?
Reply to this topic with:
- The platform (PC, PlayStation, Xbox) and the country you play from.
- Whether you use a VPN.
- The check method tried and the message shown if it failed.
Never post a photo of an ID, your full date of birth, your email address or your EA ID on the forum.