When launching EA SPORTS FC 27 (often searched for as "FIFA 27"), signing in to your EA Account fails with the message "Your login credentials have expired.", or you are asked to reset your password. EA states that this happens in particular when you have not logged in to your EA Account in a while: the reset is then there to keep the account safe. This guide follows the EA Help articles listed at the end of the topic, checked on October 27, 2026.
Problem
- The message "Your login credentials have expired." appears when signing in to your EA Account to play EA SPORTS FC 27.
- EA asks you to reset your password after a long absence.
- Error code 104 or 10000 appears when signing in on PC.
What EA says
| Situation | Solution stated by EA |
|---|---|
| Expired credentials | Reset your EA Account password; if that does not work, wait 90 minutes and try again |
| Password expired after a long absence | Reset from the EA login screen |
| Error code 104 | Problem with the background service of the EA app: fully close the EA app, then reopen it |
| Error code 10000 | Authentication issue: basic connection troubleshooting, then check your login details |
| Account info missing after the reset | Temporarily removed for security; games, progress and stats are kept |
Prerequisites
- Have access to the EA Account email inbox.
- Know the email address or EA ID of the account. If you forgot it, EA explains how to find your EA Account email address.
Step 1: reset your EA Account password
When to use it: the message "Your login credentials have expired." appears, or EA asks you for a new password.
Suggested solution
- Open the EA login screen and select "Forgot your password, or need to create a new one?".
- Enter your email address or EA ID.
- Open the reset link received by email and follow the instructions.
- Restart EA SPORTS FC 27 and sign in with the new password.
Expected result: signing in to the EA Account works and EA SPORTS FC 27 reaches online services.
Step 2: wait 90 minutes if the reset is not enough
When to use it: the password has been changed, but the expired credentials message comes back.
Suggested solution
- Close EA SPORTS FC 27.
- Wait 90 minutes, as EA recommends.
- Restart the game and sign in again.
Expected result: the expired credentials message no longer appears.
Step 3: deal with error codes 104 and 10000 on PC
When to use it: an error code appears in the EA app instead of the expired credentials message.
Suggested solution
- Code 104: fully close the EA app, then reopen it.
- Code 10000: follow EA's basic connection troubleshooting, then check that the email address and password entered are correct.
- If you play through Steam, check that the right EA Account is linked: Steam account linked to the wrong EA Account in EA SPORTS FC 27: check and fix.
Expected result: the EA app signs in and launches EA SPORTS FC 27.
Step 4: sign in another way if you no longer have the email
When to use it: you do not receive the reset email because you no longer have access to the account's inbox.
Suggested solution
- On the EA Account login page, try signing in with a linked platform account: PlayStation, Xbox, Steam, Apple, Facebook or Google.
- EA states that you might be able to verify your identity from a recognized device (one that you use often), by launching a game with online features. This option is not offered to everyone.
- Also try to recover the inbox with your email provider.
- As a last resort, contact EA Help. Have ready the original email address of the account, the linked usernames (EA ID, Xbox Gamertag, PlayStation Network Online ID) and the order numbers of your games. This information is for EA only: never post it on a forum.
Expected result: you get back into the EA Account, or a recovery request is opened with EA.
Final check
- ☐ The EA Account password has been reset with the link received by email.
- ☐ You waited 90 minutes if the message came back.
- ☐ The EA app was fully closed and reopened in case of code 104.
- ☐ The right EA Account is linked to your platform.
How to avoid this problem in the future
- If EA offers it for your account, set up a passkey and regularly review the account security settings.
- Keep your EA Account email address up to date. EA limits this change to once every 30 days.
- Never share your login information, passwords, verification codes or passkeys, as EA reminds you.
Sources
Still having the problem?
Reply to this topic with:
- The platform (PC through the EA app, PC through Steam or Epic Games, PlayStation, Xbox).
- The exact message or error code, and when it appears.
- The steps already tried.
Never share your email address, EA ID, password or a verification code.