This guide covers the Season Pass and Premium Pass in EA SPORTS FC 27 (sometimes searched for as "FIFA 27") on PC: you reached a level, or even bought the Premium Pass, but the reward doesn't show up anywhere. In most cases the reward hasn't been claimed, or it sits in a different mode from the one you are checking.
Problem
- A Seasonal Track level is reached but the reward doesn't appear in Ultimate Team, The Grounds or Career.
- The Premium Pass was bought mid-season and the rewards for levels already reached seem to be missing.
- A Grounds reward was claimed on another console and can't be used.
Before you start
In EA SPORTS FC 27, the Season Pass progresses with Season Points (SP) earned in Ultimate Team, The Grounds (PC, PlayStation 5, Xbox Series X|S, Nintendo Switch 2) and Career Mode. The Season Pass is free; the Premium Pass is a paid upgrade that adds a reward track on the same progression.
According to EA Help, a missing reward can take up to 24 hours to appear.
Step 1: check the level reached
When to use it: you aren't sure you actually unlocked the reward.
Suggested solution
- Go to the FC Hub.
- View your progress on the Seasonal Track.
- Select an Objective type in the top-left corner to see available challenges.
Expected result: the reward's level is reached. If not, you still need to earn SP: the reward isn't unlocked yet.
Step 2: claim the reward in the FC Hub
When to use it: the level is reached, but the reward has never appeared in any mode.
Suggested solution
- Go to the FC Hub.
- Select Season.
- Highlight the unlocked reward.
- Select Claim. Repeat for each unlocked reward, including Premium Pass rewards.
Expected result: the reward is marked as claimed and sent to the mode it belongs to.
Step 3: look in the right mode
When to use it: the reward is claimed, but you can't find it.
Suggested solution
A reward claimed for a mode is only visible once you enter that mode. In EA SPORTS FC 27:
| Mode | Where to look |
|---|---|
| Ultimate Team | Store or Inventory |
| The Grounds | Inventory |
| Manager Career / Player Career | Customize |
Expected result: the reward appears in the relevant mode's tab.
Step 4: restart and wait
When to use it: the reward is claimed, you are in the right mode and it is still missing.
Suggested solution
- Quit and relaunch Ultimate Team or The Grounds, depending on the mode.
- If nothing changes, restart your PC, launch the game and check again.
- Allow up to 24 hours: this is the delay EA gives for a reward to appear.
- Check the official EA SPORTS FC channels listed in the article How to find your missing EA SPORTS FC Rewards to see whether a known issue is ongoing.
Expected result: the reward appears after the restart or within the stated delay.
Special cases
- Premium Pass bought mid-season: EA states that all Premium rewards for the levels you have already reached are unlocked instantly. They still need to be claimed (step 2).
- Grounds reward claimed on PlayStation 4 or Xbox One: it stays visible in the pass, but you must log in on a PlayStation 5 or Xbox Series X|S to use it. On PC, The Grounds is available directly.
- Reward already used or discarded: a Player Item that was discarded or submitted in a Squad Building Challenge (SBC) can't be recovered, according to EA.
- New season: SP reset at the start of each season, and the Premium Pass SP bonus only applies to the current season.
Premium Pass purchases and token activations are generally final. Before confirming, check the currency or token selected (EA SPORTS FC Points, Ultimate Team Coins, Generic Token) and the season you are unlocking.
Final check
- ☐ The reward's level is reached on the Seasonal Track.
- ☐ Each unlocked reward was claimed with Claim in FC Hub → Season.
- ☐ You looked in the right mode (Store, Inventory or Customize).
- ☐ The mode and then the game were restarted, and the 24-hour delay has passed.
If the reward is still missing after these checks, contact EA Help from the bottom of the article How to use Premium Pass in EA SPORTS FC.
Sources
- EA Help: How to use Premium Pass in EA SPORTS FC
- EA Help: How to find your missing EA SPORTS FC Rewards
Still having the problem?
Reply to this topic with:
- The mode involved (Ultimate Team, The Grounds or Career) and your Seasonal Track level.
- Whether you have the Premium Pass, and whether it was bought mid-season.
- What FC Hub → Season shows for the reward (unlocked, claimed, locked).
Do not post your EA ID, email address or password.