A Player Item, Consumable, Stadium Item, Staff member or Pack you got in Ultimate Team™ in EA SPORTS FC 27 (sometimes searched for as "FIFA 27") doesn't show up in your Club? EA Help describes several places where the item may be, an automatic correction window of 72 hours for a Transfer Market purchase, and the cases where the loss is permanent. This guide follows that order.
For a Player you Quick Sold by mistake, the procedure is different: see the guide Player Quick Sold by mistake in EA SPORTS FC 27: get it back.
Problem
- A Player bought on the Transfer Market doesn't appear in your Club.
- An item from a Pack or a reward can't be found.
- A Pack you bought or earned isn't visible.
Step 1: basic checks
When to use it: in every case, before looking any further.
Suggested solution
- Restart Ultimate Team™ (leave the mode and come back).
- If the item is still missing, restart your PC or console, relaunch the game and check again.
- Check the official EA SPORTS FC information channels, FC Direct on X and the WhatsApp channel, to find out whether an ongoing issue is preventing items from appearing.
Expected result: the item reappears, or an issue is announced; in that case, wait for it to be resolved before going further.
Step 2: look for a missing Item
When to use it: a Player Item, Consumable, Stadium Item or Staff member obtained from the Transfer Market or a Pack.
Suggested solution
Check these locations in the order given by EA (labels from the English Help article):
| Where to look | What you are looking for |
|---|---|
| Club | The item may already be there: check twice, including filters |
| Store | Unclaimed items |
| Transfer Targets | Whether your Transfer Market purchase went through |
| Won Items and Expired Items | An item you won or an offer that expired |
Expected result: the item is found in one of these lists.
Player stuck after a Transfer Market purchase
According to EA, a Player Item that gets stuck after a Transfer Market purchase should be automatically corrected within 72 hours. After that time, check your Transfer Targets again. There is no need to buy the same Player again during that window.
Step 3: look for a missing Pack
When to use it: a Pack you bought or earned as a reward isn't visible.
Suggested solution
- Go through Step 1 first.
- Open the Ultimate Team™ Store, then My Packs.
Expected result: the Pack is listed in My Packs and can be opened.
If the Pack was bought with FC Points that were never credited, that is a different issue: see FC Points missing after purchase in EA SPORTS FC 27 on PC: find them.
When the item can't be recovered
According to EA, these items can't be recovered, and EA Advisors can't restore them:
- a discarded Player Item (removed from your Club);
- an item submitted into an SBC (Squad Building Challenge): it is permanently removed in exchange for the reward;
- a Quick Sold Player, outside the Quick Sell Recovery tool (five undos per 31-day period, in the Web and Companion Apps, with enough Coins).
Check your Squad before submitting an SBC: a submission can't be reversed.
After 72 hours: contact EA
If the item or Pack is still missing after 72 hours, EA asks for the following information to investigate:
- the missing content;
- the mode involved (Rivals, Champions, Objectives, etc.);
- the email address on your EA Account;
- your platform account ID (EA app, Steam, Epic Games Store, PSN, Xbox);
- the date and time the content went missing, with your time zone;
- your platform (PC, PS5, Xbox Series X|S, etc.).
Give this information only to EA Help, not on a public forum.
If items disappear for no reason or purchases you didn't make show up, follow EA's procedure to secure a hacked account and turn on two-factor authentication.
Final check
- ☐ Ultimate Team™, then the PC or console, have been restarted.
- ☐ Club, Store, Transfer Targets, Won Items and Expired Items have been checked.
- ☐ For a Pack: My Packs in the Store has been checked.
- ☐ The item wasn't Quick Sold, discarded or submitted into an SBC.
- ☐ The 72-hour window has passed before contacting EA.
Sources
- EA Help: How to find missing EA SPORTS FC Items and Packs
- EA Help: How Ultimate Team Squad Building Challenges work
- EA Help: Find missing EA currency, items, and rewards
Still having the problem?
Reply to this topic with:
- Your platform (EA app, Steam, Epic Games Store or console).
- The type of missing content (Player, Consumable, Pack…) and where it came from (Transfer Market, Pack, mode reward).
- The locations you've already checked and how long ago it went missing.
Don't post your email address, account ID or password.