Your EA account used for EA SPORTS FC 27 (often searched for as "FIFA 27") shows activity you don't recognize: password reset, an FC Points purchase you didn't make, players or coins gone from Ultimate Team. This guide follows the procedures published by EA Help, checked on October 27, 2026 and listed at the end of the topic. Work in order: first get control of the account back, then dispute the purchases.
Problem
- You can no longer sign in to EA SPORTS FC 27 because your password was changed or reset.
- A purchase you didn't make appears on your EA account or bank statement.
- Players, packs or coins disappeared from your Ultimate Team club.
- You receive sign-in or verification code emails you didn't request.
Before you start
- Have the EA account's email address and access to that inbox.
- Note your gaming platform (PC with the EA app, Steam or Epic Games, PlayStation, Xbox) and where the suspicious purchase was made.
- Never share your password or verification codes: EA says it never asks for them.
Step 1: tell a security lock from a hack
When to use it: your password suddenly stops working.
Suggested solution
- Read EA's article on unusual activity on an EA account: when EA spots activity that looks out of the ordinary, it locks the account by resetting the password.
- In that case, EA states your purchases and game progress are kept. You just need to reset the password to sign in again.
- For the step-by-step reset, follow EA login credentials expired when launching EA SPORTS FC 27: reset your password.
What to look for: if the account's email address was changed too and you no longer receive anything, go straight to step 4 (contact EA).
Expected result: you're signed in again with a new password.
Step 2: secure the EA account and linked accounts
When to use it: as soon as you have access to the account again.
Suggested solution
Procedure from What to do if your EA Account was hacked:
- Clear your browser cache, which may hold old passwords.
- Choose a strong, unique EA password with letters, numbers and special characters. EA recommends 8 to 16 characters.
- If you play on console, also change the password of your PlayStation Network, Xbox or Nintendo account.
- Change the password of the email account linked to your EA account. If it's a Microsoft address (Outlook, Hotmail), see Compte Microsoft piraté ou activité de connexion inhabituelle (guide in French).
- Turn on two-factor authentication: EA will send a code when a new device tries to sign in.
- In the Security tab of your EA account, review the list of trusted devices and remove the ones you don't recognize or no longer use (advice from How to keep your EA Account secure).
Expected result: a new device can no longer sign in without a code sent only to you.
Rollback: two-factor authentication can be turned off later in the security settings, but EA recommends it.
Step 3: check and dispute an unknown purchase
When to use it: a charge or FC Points purchase you don't recognize.
Suggested solution
- Find out where the purchase was made. According to How to get help with fraud on your EA Account:
- purchase from EA's store (EA app, EA website): EA can refund fraudulent charges;
- purchase on PlayStation or Xbox: it goes through their own billing, and you need to contact their support.
- Check your EA order history and payment methods.
- Small charge right after a pre-order: it may be a pre-authorization, which EA says is reversed within a few days.
- Two charges for one order: request a refund for the duplicate with EA's Refund Tool.
- EA purchase you didn't make: contact EA. If you haven't bought anything from EA in a while, EA also advises contacting your bank.
What to look for: EA states the account only shows the last four digits and expiry date of a card. Nobody can retrieve the full number from the account.
Expected result: the refund request is opened with the right party (EA, PlayStation, Xbox or your bank).
Step 4: contact EA if access or content isn't recovered
When to use it: you still can't sign in, or Ultimate Team content is still missing.
Suggested solution
- For missing content, start with the tips in How to find missing EA SPORTS FC Items and Packs and our guide Player or Pack missing in Ultimate Team in EA SPORTS FC 27: how to find it.
- Then contact EA using the Contact us button at the bottom of EA Help articles.
- Have the information EA asks for: the email address used to create the account, the linked console IDs (PSN Online ID, Xbox gamertag), and if possible invoice numbers or product codes.
What to look for: EA warns it may not be able to recover all missing content.
Expected result: a case is opened with EA.
Special cases
- Account penalty after the hack: if a feature is blocked, see Feature blocked by a restriction in EA SPORTS FC 27: check and appeal.
- Verification codes not received: see EA verification code not received for EA SPORTS FC 27: causes and solutions.
- You clicked a suspicious link: see E-mail d'hameçonnage (phishing) ouvert ou cliqué : que faire (guide in French).
- Website offering to "recover" the account for a fee: EA states it never charges for account recovery.
How to avoid this in the future
- Keep an EA password you use nowhere else: EA lists reusing the same password on several sites among the causes of unusual activity.
- Keep two-factor authentication on and add a secondary email address.
- Don't sign in to your EA account on shared devices.
Final check
- ☐ You're signed in with a new, unique password.
- ☐ Two-factor authentication is on and unknown devices are removed.
- ☐ The email and console account passwords have been changed.
- ☐ Each suspicious purchase is disputed with the right party.
Sources
- EA Help: What to do if your EA Account was hacked
- EA Help: What does unusual activity mean on an EA Account?
- EA Help: How to get help with fraud on your EA Account
- EA Help: How to keep your EA Account secure
- EA Help: Enable two-factor authentication on your EA Account
- EA Help: How to find missing EA SPORTS FC Items and Packs
- EA Help: Refund Tool
Still having the problem?
Reply to this topic with:
- Your gaming platform and the platform of the suspicious purchase.
- What you noticed (password changed, unknown purchase, missing content) and the approximate date.
- The steps you already took and EA's or the platform's reply, without personal data.
Never post your email address, EA ID, an order number, a verification code or your bank details.