Genshin Impact 7.2 bugs fixed: Clorinde quest stuck, missing train, vanishing Kristallflies, Mitya’s scarf — all official fixes since November 4, 2026

Video: “Version 7.2 "Hour of Ruin" Trailer | Genshin Impact”, official Genshin Impact YouTube channel, published October 23, 2026 (2:40 PM Paris time), 4 min 12 s. This is the official trailer of Version 7.2; it does not cover the bugs or fixes below. https://www.youtube.com/watch?v=6gFCnMLSw-Y

Genshin Impact Version 7.2 “Hour of Ruin” went live on November 4, 2026 with two new Snezhnaya areas (Novokitezhgrad and Wingspan Peak) and the new 5-star Electro character Mitya. Since then, HoYoverse has fixed several bugs that could block quests and puzzles, in four rounds of server-side fixes (November 4, 5, 6 and 12), and lists other issues that will only be fixed later. Here is everything the official “V7.2 Known Issues & Update” notice says, what to do if you are stuck, and where the compensation stands. HoYoverse pages read on November 12, 2026 around 3:40 PM Paris time; TricknFix has not reproduced these bugs.

The notice’s most recent section is dated “2026/11/12 16:20” (HoYoverse does not state the time zone). It fixes, among others:

Clorinde’s Story Quest “Buried Honor”: players were “occasionally unable to complete the ‘Meet up with the others’ objective”, preventing further quest progress.

World Quest “Penumbral Escape”: the Calamity Crystals in the cutscene did not fade away after the “Destroy the black crystal core” objective.

Mitya’s scarf: its effects “would display abnormally (this issue mainly affected characters with Constellation Lv. 6 activated)”.

Kresnik Kristall Mines (Wingspan Peak): enemies near a chest in the northeastern part “would sometimes disappear unexpectedly, preventing players from unlocking the chest”.

Wrong guidance icons near firearm attachments you had already collected, wrong acquisition descriptions for two Prime Ice Construct appearances (Snowman, Snowflake), a Japanese text error and a Japanese Vesna voice line that played the wrong audio.

New device support: iPad mini (A20 Pro) series.

November 6 (“2026/11/06 11:00”): Kristallflies “would disappear unexpectedly during certain puzzles involving them, preventing players from completing those puzzles”; and during the “Go to Novokitezhgrad” objective of the World Quest “To the Kristall City” or the Archon Quest “Like Melting Snow”, “the train would disappear unexpectedly and the quest objective marker was incorrectly placed in midair”, so characters could not reach the quest area.

November 5 (“2026/11/05 16:10”): wrong map location for the Anecdote “Kachina: The First Step”, and players unable to exit a stage after completing it and opening the Quest menu in the event “The Grand Defense: Defy the Unjust Judgment”.

November 4 (“2026/11/04 14:40”): teleporting or starting challenges could be prevented in the same “Grand Defense” event.

These fixes are server-side: you do not need to download anything. For every round, HoYoverse gives the same instruction: affected players “can log out via the Paimon Menu by selecting ‘Exit to Login Interface’ and close the game, then log in again to resolve the issues.”

Open the Paimon Menu, choose “Exit to Login Interface”, close the game completely, then log in again.

Go back to the quest, puzzle or chest that was blocked and try again.

Still blocked after a relog? Contact Customer Service from the game, as HoYoverse invites players to do in its update notes. Our tip: note the quest name, the objective shown and your platform before contacting them.

The same notice lists issues still open as of November 12, 2026:

Sandrone: abnormal collision volume in high-speed hover mode after using her Elemental Skill; Fagio can clip through the environment with a Charged Attack “under certain circumstances”. To be fixed “in a future update” (no date).

Wingspan Peak, Time Trial Challenge “Pass through 25 Ice Rings in 90 seconds” (Hallowed Plain area): the snowball can break abnormally. Official workaround: enter the second special tunnel “through either of its side edges”.

Mitya: four issues (special Charged Attack sometimes failing to hit enemies that only move vertically, Gradient Beacons sometimes failing to create a Polestar Field in Trounce Domains after a phase change, “Detection Core: Steady State” sometimes failing to clear destructible rocks at certain camera angles, appearance displaying incorrectly in certain scenes) “will be fixed after the Version 7.3 update”. HoYoverse has not given the 7.3 date in this notice. It is also monitoring consecutive special Charged Attacks that can hit enemies behind her.

Maintenance compensation: 300 Primogems for Travelers at Adventure Rank 5 or above by 2026/11/04 06:00 (UTC+8), to claim “before the end of Version 7.2”. The in-game mail expires after 30 days.

Issue fix compensation: 300 Primogems, to claim before 2026/11/07 06:00 (UTC+8), i.e. November 6, 2026 at 11:00 PM Paris time. That deadline has passed.

The November 5, 6 and 12 known-issue updates do not mention any additional compensation.

HoYoverse (Genshin Impact official account on HoYoLAB), “V7.2 Known Issues & Update”, published November 4, 2026, updated through the “2026/11/12 16:20” section (read November 12, 2026): https://www.hoyolab.com/article/47312224

HoYoverse, “"Hour of Ruin" Version 7.2 Update Details”, November 4, 2026: https://genshin.hoyoverse.com/en/news/detail/167187 (also on HoYoLAB: https://www.hoyolab.com/article/47306125)

Genshin Impact, “Version 7.2 "Hour of Ruin" Trailer”, October 23, 2026: https://www.youtube.com/watch?v=6gFCnMLSw-Y

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