This guide covers EA SPORTS FC™ Points (the premium currency used notably in Ultimate Team™) that do not appear in EA SPORTS FC 27 (sometimes searched for as "FIFA 27") on PC, after a purchase on the EA app, Steam or the Epic Games Store, or with an edition that includes them. Two situations should be told apart from the start: edition Points delivered in several instalments, which is normal, and a purchase whose Points have not arrived. EA asks you to go through a few checks before contacting its support.
Problem
- The FC Points balance has not increased after a purchase.
- The FC Points promised with the Ultimate or Ultimate Plus Edition are not all there.
- The payment seems to have been charged, but the game shows nothing.
Step 1: Points included in an edition, or a separate purchase?
When to use it: always first, if you bought the Ultimate or Ultimate Plus Edition.
Suggested solution
EA states that the FC Points included with these editions are delivered in monthly drops, not all at once:
| Edition | FC Points included | Delivery |
|---|---|---|
| Ultimate Plus | 10,000 | five monthly drops |
| Ultimate | 6,000 | three monthly drops |
- According to EA's English page, the first grant arrives when you first log in to EA SPORTS FC 27, then the remaining grants on the 15th of each month.
- If you log in after a scheduled grant date, the Points you are eligible for are credited the next time you log in.
- To receive the full amount, EA states that you must complete the steps for the initial distribution by June 1, 2027 (Ultimate Plus) or by August 1, 2027 (Ultimate). After September 26, 2027, no FC Points from these editions are granted.
Expected result: if the amount received matches the drops already due, nothing is missing. If it is a separate purchase, or if a past drop has not arrived, go to step 2.
Step 2: confirm that the purchase went through
When to use it: for any FC Points purchase, before anything else.
Suggested solution
- Open the transaction history of the platform you bought on (EA app, Steam or Epic Games Store), as EA asks. For Steam, this is your Steam purchase history.
- Check that the transaction shows as completed, with the date, time and number of FC Points.
- Also check that you are playing with the same account that was used for the purchase.
Expected result:
- The transaction does not appear or is cancelled: the problem concerns the payment and should be handled with the store you bought from.
- The transaction is confirmed: go to step 3.
Step 3: restart the game and check service status
When to use it: the purchase is confirmed, but the FC Points do not appear.
Suggested solution
- Fully quit EA SPORTS FC 27, relaunch it, then check your FC Points balance again.
- Check the EA Help server status page. EA states that if there are server issues on your platform, you should check your FC Points again once they are fixed.
- Check the EA SPORTS FC Direct Communication channel on X (@EASFCDIRECT), which EA cites for issues that might prevent FC Points from coming through.
Expected result: the FC Points appear after the restart or once the reported incident is over.
Step 4: contact EA Help after 24 hours
When to use it: the FC Points still do not appear 24 hours after the purchase. This is the delay EA gives before asking it to look into your case.
Suggested solution
Gather the information EA asks for:
- Your proof of purchase.
- Your persona name (EA ID) on the platform concerned.
- The platform: EA app, Steam or Epic Games.
- The time, date and time zone of the purchase.
- The number of FC Points missing.
- Your FC Points code, if you bought one.
- Any other useful details about the issue.
For proof of purchase, EA asks for a full-screen screenshot of the transaction history and of the confirmation email. For Steam, both screenshots must be taken in a web browser, full screen, with the address bar and URL visible: EA does not accept screenshots of the Steam app.
Then contact support through the "Contact us" link at the bottom of the page How to find missing EA SPORTS FC™ Points.
Expected result: your request contains everything support needs to check the transaction.
Never share your password or verification codes, including with someone claiming to be an EA advisor.
Special cases
- FC Points code bought from an unauthorised reseller: EA warns that it may disable keys suspected of having been obtained or distributed illegally, and that it will not be able to help you in that case. Buy through the EA app, your platform's store or an authorised reseller.
- FC Points bought on PlayStation: EA refers you to PlayStation support; this guide only covers PC.
Final check
- ☐ For an edition: the number of Points received matches the monthly drops already due.
- ☐ For a purchase: the transaction is confirmed in the platform's history.
- ☐ The game has been restarted and no incident is ongoing.
- ☐ After 24 hours, the request to EA includes compliant proof of purchase and the listed information.
Sources
- EA Help: How to find missing EA SPORTS FC™ Points
- EA Help: EA SPORTS FC™ 27 pre-order dates and rewards
- EA Help: How to provide proof of purchase
- EA Help: How to buy EA SPORTS FC™ Points
Still having the problem?
Reply to this topic with:
- The purchase platform (EA app, Steam or Epic Games Store) and the game edition.
- Whether these are edition Points or a separate purchase, and the number of Points missing.
- The approximate purchase date and whether the transaction shows as confirmed.
- What the EA server status page shows.
Do not share your email address, your EA ID, your transaction numbers or your FC Points codes.